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Terms and Conditions

Payment Terms

All goods will be supplied against a proforma invoice unless a credit account form has been filled in and received by Sional. All initial orders will be on a proforma basis unless special terms are agreed prior to placing an order. An account will be opened upon receipt of suitable references. Payment is to be made within 30 days of invoice date. We may exercise our statutory right of Interest under the Late Payment of Commercial Debts [Interest] Act 1998 if we are not paid in according to our credit terms.

Payment Methods

We accept BACS, credit/debit cards, cheque payments or Paypal.

Samples Policy

Single items are often ordered to use for evaluation purposes.

We are happy in most cases to provide samples free of charge subject to availability.

Promotional products may have an existing demo print or be plain stock. Pre-production samples of your order are available in most cases but are chargeable.

There is a 20% restocking fee for all clothing samples that are returned and not used for an order. Provided they are returned within 21 days unworn and in an acceptable condition, only the restocking fee will apply. Anything beyond 21 days or not in an acceptable condition is chargeable at the RRP plus any additional carriage charges incurred. You are, however, welcome to use your samples as part of your order and they can be decorated accordingly provided they are unworn, in which case, no restocking fee will apply.


All prices are subject to VAT (at the current rate) plus origination, set-up and carriage costs when applicable. All prices are subject to sight of final artwork.

Delivery and Lead Times

Lead-times that we quote are guides only and are subject to change. Special rush deliveries can be arranged and will be subject to additional charges (express charge). The quoted lead times are from artwork approval and not from the order date. Delivery times vary depending on the product.

Opening Times

We are open between the hours of 9am and 5pm Monday to Friday. We are closed on Bank Holidays and weekends. All deliveries that are due on a Bank Holiday or a Weekend will be delivered on the next working day.


A charge will be made on all cancelled orders that have gone to production. Cancelled orders that have not gone to production will incur a charge in relation to any restocking fee, artwork re-draws and carriage fees.

Artwork Redraws

If you are not able to supply us with the correct format of logo for print or embroidery, we can arrange for your logos to be redrawn and digitised at a cost of £25 each.

Minimum Order Quantities

There is no MOQ on clothing orders. MOQ’s for promotional products vary and will be made clear to you on the quote.

If you require any further information about these terms and conditions, please write to us by e-mail to or by post to Sional, Unit 5a, Llanfairfechan Industrial Estate, Llannerch Road, Llanfairfechan, Conwy. LL33 0EB.